Enhancing Workplace Wellness with Emotional Intelligence Coaching

In today’s fast-paced work environment, emotional intelligence coaching is essential for fostering a healthy and productive workplace. Organizations that prioritize workplace wellness, team-building strategies, and leadership development see improved employee morale, stronger communication, and greater overall success. At Strategic Inclusion Consulting, we specialize in helping teams cultivate emotional intelligence, resolve conflicts, and build inclusive work cultures. Read on to discover how our tailored coaching solutions can transform your organization.

The Challenge

Front-line workers at a domestic violence service agency faced:

• Trust-building and morale-boosting challenges within the team
• A need for coping and stress management strategies
• A lack of Emotional Intelligence coaching to increase empathy and emotion management in challenging situations

Strategic Inclusion’s consultation question:

When asked, “This collaboration will have been a success if…”, the client said:

“Staff feel more motivated, encouraged, and can improve how they communicate with each other—especially during organizational changes.”

Client Context

The agency provides services to immigrant populations impacted by domestic violence.
Leadership determined shelter staff could benefit from team-building and training.
Key concerns included:

• Empathy and professionalism during supervised visitation sessions
• Office morale challenges common in emotionally charged work environments, further impacted by the impact of the pandemic

Our Approach

1. Group Training Sessions:
   • Session 1: Emotional Intelligence: Know Thy Self and Discover Your Superpower.
   • Session 2: EQ Part II: Leveraging Self-Awareness and Practicing CHAI (Compassion, Humility, Accountability & Insistence)
2. 1-on-1 Coaching:
   • Conducted EQi assessments for each staff member
   • Identified individual goals like stress management, better communication, and coping skills
3. CHAI Framework:
   • Reviewed and explored application of Dr. Sharma’s CHAI Recipe (Compassion, Humility, Accountability, and Insistence), and how these principles could be implemented at work and beyond

Key Moments

During the first session, Dr. Sharma asked staff to reflect silently:
“What is the most challenging emotion I have to deal with at work?”

One participant played her drum expressively, later sharing:
“There’s so much we can’t do for our clients, but I never want us to underestimate what we CAN do.”

This emotional moment set the tone for candid discussions and impactful coaching.

Takeaways

• Emotional intelligence coaching was deeply valued by the team
• Team-building enhanced empathy and communication
• The CHAI framework was embraced for long-term growth
• Non-profit staff benefit greatly from executive-level coaching methods

Ready to Transform Your Team?